Aaron introduces Ed and they discuss the nuts and bolts of building successful stone businesses. If you want to hear them talk through the six steps to implement changes in your shop that lead to both more profit AND less chaos, listen to what they have to say.

Your shop does not have an infinite amount of capacity to make money – it is limited. You can only get so many kitchens or so many square feet through your shop in a day. Even though your capacity is limited, there is always room to improve. So, the question is: Are you making all the money you can from your shop?

Annie Kruger: People didn't know what they were supposed to be doing. We didn't have chain of command. We didn't have...

Charles Arriola, Sales: Lead times were really just a moving target. It was hard for our clients to know when we were...

Wade Egnor: When we met Ed, had about a six-week lead time, which was standard in our industry but that's a long time...