Annie Kruger: People didn't know what they were supposed to be doing. We didn't have chain of command. We didn't have...

Charles Arriola, Sales: Lead times were really just a moving target. It was hard for our clients to know when we were...

Wade Egnor: When we met Ed, had about a six-week lead time, which was standard in our industry but that's a long time...

Situation StoneWorks services both residential and commercial clients and...

Situation SolidTops had a profitable business but was struggling with customer satisfaction due to long lead times and...